YouTube Salesforce

As Elevance Health worked to modernize care for millions of members, the company faced a challenge familiar across healthcare: siloed data that made it nearly impossible to deliver the coordinated, personalized experiences members needed. Watch to see how Elevance Health used Salesforce and AWS to unify data sources into a single member profile, deploy AI agents that resolve requests end-to-end, and drive smarter, faster member engagement — all without incremental budget. Learn more: https://www.salesforce.com/campaign/aws/ #Salesforce #AgenticEnterprise #ElevantHealth #AIAgents Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

15. 7. 2026

The explosive rise of "token maxing" is draining annual AI budgets in mere months. As coding agents work around the clock to meet global demand, staggering token costs are fundamentally shifting the true price of software engineering.

13. 7. 2026

AstraZeneca and Salesforce discuss the transformative role of AI agents in the life sciences industry and the future of intelligent customer engagement.

9. 7. 2026

AstraZeneca (@astrazeneca) and Salesforce (@salesforce) discuss the transformative role of AI agents in the life sciences industry and the future of intelligent customer engagement. Dave Fredrickson, Executive Vice President, Oncology Business Unit at AstraZeneca, and Jeff Amann, EVP & GM, Salesforce Industries explore how agentic AI is helping AstraZeneca move from broad market campaigns to more precise physician engagement — all while upholding the explainability, compliance, and trust standards essential to a global pharmaceutical leader. Discover how AstraZeneca is deploying analytics agents, content agents, and medical-legal review agents to accelerate commercial processes and ultimately deliver life-changing medicines to more patients around the world: https://www.salesforce.com/life-sciences/cloud/ Learn more about AstraZeneca: https://www.astrazeneca.com/ ----------------------------------------------------------------------------------- #salesforce #AgenticEnterprise #DigitalTransformation #AIAgents Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

9. 7. 2026

Learn how to get started with Agentforce Marketing and scale your business operations using autonomous AI agents. In this video, we take a peek inside GoodLeap's agentic marketing playbook to see how they transitioned from traditional B2B communications to personalized, high-scale customer interactions. Discover how implementing Agentforce Marketing helps close knowledge gaps, drives operational efficiencies, and unlocks powerful data insights to fuel future marketing campaigns. Timestamps 00:00:00 - Introduction to Agentforce Marketing and GoodLeap 00:01:21 - Shifting to a Customer-Centric Marketing Strategy 00:02:16 - Overcoming Data and Communication Gaps 00:03:59 - Deploying AI Agents for Scalable Customer Transactions 00:05:54 - Internal Alignment and Gaining Buy-in for AI Agents 00:06:29 - Operational Efficiency Tips for Getting Started with AI 00:07:26 - The Future of Autonomous Agentic Experiences Build your own agentic marketing playbook: https://www.salesforce.com/marketing/ai/agentic-marketing-guide/ Learn how you can use Agentforce Marketing to scale: https://www.salesforce.com/marketing/ -------------------- #FinTech #CRM #AgenticMarketing #AgenticEnterprise #Salesforce #CNX26 Connections 2026

7. 7. 2026

Migrate Tableau to the cloud with confidence using practical lessons from Deloitte on data security, scalability, performance, and specific tactics to avoid common migration traps. Want to learn how to avoid common migration traps when moving to Tableau? In this session from Tableau Conference 2026, experts from Deloitte share crucial data strategy lessons for migrating your business analytics with confidence. Moving away from fragmented data infrastructure requires an intentional approach to data security, scalability, and performance optimization. Discover how to overcome common analytics migration traps, streamline your cloud business data pipeline, and establish a reliable data architecture. Whether you are scaling enterprise data models or protecting critical infrastructure, these practical migration insights will help your teams transition smoothly while maintaining governance and dashboard speed. In this video, you'll learn how to: • Avoid critical infrastructure pitfalls during cloud migrations • Scale your business analytics securely across enterprise teams • Maintain dashboard performance and data governance standards • Implement real-world tactical lessons from Deloitte's framework Timestamps 0:00 - Intro to Cloud Migration Traps 4:15 - Managing Enterprise Data Security 11:30 - Strategies for Analytics Scalability 22:45 - Optimizing Performance Traps 31:10 - Deloitte Migration Best Practices Resources & Links • Explore agentforce: https://www.salesforce.com/agentforce/ • Learn more about agentforce: https://www.salesforce.com/agentforce/ • Read the guide on agentic ai: https://www.salesforce.com/agentforce/what-is-agentic-ai/ • How to build an ai agent with ai agent builder: https://www.salesforce.com/agentforce/agent-builder/ • Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe #TableauConference #Deloitte #CloudMigration #dataanalytics Tableau Conference 2026

6. 7. 2026

Agentic AI is beyond pilots, with the business outcomes to prove it. Join us live to see how leading brands are transforming customer service with AI—boosting CSAT, improving first contact resolution, and scaling that success across marketing and sales. Watch customer stories, live demos, and hands-on training that show the path from your first AI agent to a full agentic enterprise. #Salesforce #AgenticEnterprise #DigitalTransformation #AIAgents Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

6. 7. 2026

🎉 Congratulations to the Salesforce MVP Class of 2026. Thank you for leading with expertise, generosity, and heart — and for helping the Trailblazer Community succeed. 💙

2. 7. 2026

See how Salesforce’s Customer Zero team uses Tableau first to drive internal adoption, test real use cases, and inform product improvements before release. In this session, Salesforce experts Casey O'Donnell and Sydney Dollar break down how Salesforce functions as "Customer Zero" to test and optimize Tableau Next and agentic analytics before rolling them out globally. Discover how to streamline feedback tracking, utilize automated Slackbot skills for agent testing, and bridge the gap between traditional dashboards and trusted business knowledge using the Salesforce platform. Whether you want to establish an internal feedback council or learn how to scale conversational analytics within an 83,000-person enterprise, this guide shares proven strategies for scaling analytics interoperability without starting over. Tableau Conference 2026 Timestamps 00:00:00 - Introduction to the Salesforce Customer Zero Motion 00:01:05 - What Is a Customer Zero Program and Why It Matters 00:04:03 - Understanding Tableau Next and the Agentic Analytics Layer Cake 00:05:25 - Achieving Analytics Interoperability with Tableau Cloud and CRM Analytics 00:06:22 - Resolving Testing Friction Points with Targeted Feedback Councils 00:08:07 - Centralized Feedback Views and SLA Tracking Dashboards 00:09:25 - Automating Agent Testing and Accuracy Logs with Slackbot Skills 00:10:18 - Overcoming Friction Points for Global Analytics Scaling 00:11:58 - Monitoring Performance, Load Times, and User Adoption via Telemetry 00:12:19 - Tableau Cloud Adoption Dashboards and Admin Insights 00:13:21 - Driving Workplace Awareness and Winning Internal Communities 00:15:20 - How to Get Started as Your Own Customer Zero and Build for Scale 00:18:08 - Real-World Internal Use Cases, Next Steps, and Live Demos Resources & Links Learn more about agentic ai: https://www.salesforce.com/agentforce/what-is-agentic-ai/ Read the guide on ai agents: https://www.salesforce.com/agentforce/ai-agents/ Explore agentforce: https://www.salesforce.com/agentforce/ How to build an ai agent: https://www.salesforce.com/agentforce/agent-builder/how-to-build/ #salesforce #customerstories #tableau #tableaunext #data360 #datafam #dataanalytics #agenticenterprise #agenticanalytics #datavisualization

1. 7. 2026

Hear expert Kate Strachnyi cover the current analytics landscape, her top takeaways from Tableau Conference, and her perspective on the evolving data ecosystem. Tableau Conference 2026 Timestamps 00:00:00 - Introduction to the Evolving Data Ecosystem 00:00:46 - First Interaction with Tableau Free Edition 00:01:38 - How Analytics and AI Are Changing the Data Analyst Role 00:02:59 - Why Salesforce Agentforce and Tableau Stand Out 00:03:53 - Transitioning from Data Analyst to Knowledge Architect 00:05:08 - How Agentic AI Impacts Data Literacy and Color Visualization 00:06:27 - Career Advice and Personal Branding for Data Professionals Resources & Links Explore agentforce: https://www.salesforce.com/agentforce/ Learn more about ai agent builder: https://www.salesforce.com/agentforce/agent-builder/ How to understand agentic ai with agentic ai: https://www.salesforce.com/agentforce/what-is-agentic-ai/ Read the guide on ai agents: https://www.salesforce.com/agentforce/ai-agents/ #datafam #data360 #salesforce #agenticenterprise #agenticanalytics #thoughtleadership #dataanalytics #datavisualization

30. 6. 2026

Blue Star Families is using Agentforce to ensure military-connected families get the support they deserve without the wait. By automating manual fundraising data entry for more accurate and complete records, the organization is unlocking up to 400+ hours of staff capacity every single week. #salesforce #AgenticEnterprise #DigitalTransformation #AIAgents Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

29. 6. 2026

Hear from product leaders and trailblazing brands how AI agents and marketers work together to grow customer relationships and revenue, evolving what you use today to become an Agentic Enterprise. In this video, you'll learn how to: • Navigate the Agentforce dashboard to build, test, and deploy autonomous marketing agents. • Connect your trusted customer data to power precise, brand-aligned AI actions. • Automate complex campaign workflows, from audience segmentation to content creation. • Analyze real-time performance insights to optimize your marketing strategy on the fly. *Timestamps* 0:00 - Agentforce Marketing Keynote Overview 1:15 - How to Build Autonomous Marketing Agents 2:40 - Connecting Customer Data to Agentforce 4:10 - Deploying AI Agents for Campaign Optimization 5:45 - Live Agentforce Demo & Use Cases *Resources & Links* Learn more about Agentforce: https://www.salesforce.com/agentforce Read the guide on AI Marketing: https://www.salesforce.com/marketing Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe #Agentforce #SalesforceMarketing #MarketingAI #AutonomousAgents #Salesforce #Keynote #CNX26 #Connections2026

29. 6. 2026

Want to learn how to live well with tech without losing your sense of purpose? In this keynote session from the Tableau Conference 2026, Baratunde Thurston—comedian, writer, and host of Life with Machines—explores how human behavior turns data into real impact with Tableau as AI reshapes information. Moving from a mindset of tech as a tool to treating it as a teammate requires intentional choices around power, human connection, and data stewardship. Discover how to shift from single-player to multiplayer mode when deploying automated systems. Learn to use predictive algorithms to augment rather than replace human intuition, optimize your everyday workflow, and maintain critical data transparency. Whether you are balancing enterprise data viz models or protecting data privacy, these practical leadership strategies help your teams build a more collaborative and inclusive technological future. In this video, you'll learn how to: • Transition your perspective of AI from an isolated tool to an active teammate • Apply the three A’s framework (Accelerate, Augment, Accommodate) to software rollouts • Protect human connection and combat loneliness in an algorithmically driven society • Evaluate missing data sets to practice responsible data visualization and stewardship Timestamps 0:00 - Introduction to Baratunde Thurston 2:32 - How Baratunde Got Started in Tech 5:17 - The Three A’s Framework Explained 8:56 - Real-World Lessons in AI Team Augmentation 15:36 - Rethinking the True Limits of Big Data 19:57 - Shifting AI from Tool to Teammate 24:32 - The Risks of AI Compliance and Hallucinations 33:24 - Responsibility in Data Visualization and Dashboards 37:36 - How to Practice Collaborative Multiplayer Problem Solving Resources & Links • Explore Agentforce: https://www.salesforce.com/agentforce/ • Learn more about Salesforce AI tools: https://www.salesforce.com/artificial-intelligence/ • Read the guide on what is an AI agent: https://www.salesforce.com/agentforce/ai-agents/ • How to build an AI agent with Salesforce Agent Builder: https://www.salesforce.com/agentforce/agent-builder/ • Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe #salesforce #agenticenterprise #digitaltransformation #datafam #data360 #tableau #TableauConference #LifeWithMachines #AITeammate #DataStewardship Tableau Conference 2026

27. 6. 2026

As organizations rush to transform their businesses with AI, a massive question is on every executive's mind: “Can I trust you to power my agentic enterprise?” In the era of agentic AI, trust isn’t just an option — it’s a mandate. Welcome to the Trusted Enterprise Security Series. Join Rachel Beard, Salesforce Security Architect, as she breaks down the unified Salesforce security framework into three easy-to-understand layers: Foundationals, Configurables, and Enhanceables. Learn how Salesforce secures your data behind the scenes, and discover the out-of-the-box and advanced tools you can use to lock down your org and scale your security with confidence. 🔗 Replay the series: https://sforce.co/4a6iSax 🔗 Learn more about Salesforce's security framework: https://sforce.co/4oE3ybc 🔗 Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe -------- #Salesforce #DataSecurity #Cybersecurity #CloudSecurity #EnterpriseSecurity #SalesforceTrust #Encryption #SalesforceAdmin #SalesforceSecurity Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

25. 6. 2026

HBF Health partnered with Salesforce and AWS to accelerate AI adoption and modernize member support, addressing legacy procurement challenges and fragmented data access that had slowed frontline teams. By procuring Agentforce through AWS Marketplace, HBF reduced procurement lead times from months to days and is deploying AI agents to deliver 360-degree member insights and secure, context-aware experiences. Learn how HBF is leveraging Salesforce and AWS to streamline procurement, scale AI across the member journey, and explore future Agentforce + Amazon Bedrock interoperability for digital claims and reduced call volumes. https://www.salesforce.com/partners/aws/ ---------- #salesforce #AgenticEnterprise #Agentforce #AWS #digitaltransformation Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

23. 6. 2026