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YouTube kanál Salesforce je zaměřen na digitální transformaci, CRM platformu a vzdělávání uživatelů. Obsah kombinuje produktové ukázky, návody, webináře a záznamy z konferencí Dreamforce. Slouží jako vzdělávací a inspirační platforma - pomáhá uživatelům osvojit si CRM nástroje, ukazuje reálné příklady z praxe a prezentuje firemní inovace. Je určen jak pro nové uživatele, tak pro profesionály, kteří chtějí prohloubit znalosti a sledovat novinky.

AIforce and Claudeforce are transformative, but can you dance to them? 💃 Dancing with the Stars champions ✨ Alan Bersten and Emma Slater translate the Agentic Enterprise into a language they're fluent in Which agentic move swept you off your feet?
15. 10. 2026
14. 10. 2026
Slack just unlocked multiplayer mode—with Slack Code Watch Katie Steigman show how a code channel turns a bug report into a shipped fix — in real time, with the whole team and their AI agents working the same thread. That's what multiplayer AI looks like: not one person prompting in private, but people and agents like Claude Code, GitHub Copilot, and Devin building together, in the open.
14. 10. 2026
@Formula1 has 831 million fans worldwide — most of whom never set foot on a track. So how does F1® keep that massive, global fanbase engaged and passionate 24/7? @DanielRicciardo how Formula 1® uses @salesforce understand their entire fan ecosystem and deliver perfectly timed, personalized messages to each one. The result? A 25% boost in fan engagement. Delivering the exact right experience to every single fan isn’t luck. It’s personalization. Discover how Salesforce helps F1®  turn data into deeper fan connections, at scale: https://www.salesforce.com/campaign/formula1 Resources & Links: Learn about adaptive personalization at scale: https://www.salesforce.com/marketing/personalization Watch more episodes of Inside Formula 1®: https://www.youtube.com/playlist?list=PLM1PGyhObvyQ  #Salesforce #Formula1 #DanielRicciardo #F1 #MarketingPersonalization #FanEngagement Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
14. 10. 2026
13. 10. 2026
Resolve customer issues 24/7 with Casey, the Help Agent. Casey doesn’t just deflect. Casey resolves customer issues across every channel, including voice. Built to go live in minutes, Casey executes complete workflows, hands off seamlessly to human reps with full context, and continuously gets better with every conversation. Every channel. Every workflow. Every customer. This is the next chapter of the agentic enterprise 🚀 Learn how Casey serves up excellent experiences for your customers: https://www.salesforce.com/blog/small-business/meet-your-digital-teammate-for-service-agent/ Explore more help agent resources: https://www.salesforce.com/service/resources/learning-labs-df26/ _______ This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise. Watch Marc Benioff's opening keynote here: https://youtu.be/wYFt9NCYaVI Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026 Continue your learning journey on Salesforce+: https://www.salesforce.com/plus Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe _______ #Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 #CustomerService Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Facebook: https://www.facebook.com/salesforce Instagram: https://www.instagram.com/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
13. 10. 2026
Trusted AI agents start with trusted data. 🔒 Alex Decuseara, Product Management Director at Salesforce, breaks down how Data 360 gives agents the right access, context, and governance for reliable outcomes. https://sforce.co/47PVUTk
13. 10. 2026
12. 10. 2026
Sales reps want pipeline, not tasks 🎯 Hunter is the AI agent that turns CRM data into a prioritized list of exactly who to call and why Hunter updates your CRM and finds your best prospects Your team closes the deals
12. 10. 2026
For Trustpilot, building trust at a global scale means every tool, team, and touchpoint has to work as one. With Salesforce's headless platform, they replaced fragmented logins with a single unified platform, making it easier for their teams to access data and AI without leaving the tools they use everyday. See how Trustpilot unifies their global operations as an Agentic Enterprise. Watch More 👉 How Trustpilot consolidated five CRMs and cut case handling time by 45%: https://youtu.be/Ki_dFRXjn9w Learn more about the Headless Toolkit: https://www.salesforce.com/headless/ Watch more Customer Stories: https://www.salesforce.com/customer-s... _______ #Salesforce #AgenticCRM #AgenticEnterprise Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
12. 10. 2026
The governed enterprise. Terminator robots. Responsible AI. 🤖 Marc Benioff joins Jason Calacanis, Chamath Palihapitiya, and David Friedberg of All-In Podcast at Dreamforce to talk about who’s accountable for AI — and what it takes to build it responsibly.
12. 10. 2026
Join Jillian Bruce, Senior Director of Developer Marketing at Slack, as she breaks down the top three announcements and insights from the Dreamforce 2026 Slack keynote. Discover how Slack unites people, AI agents, and data to create the ultimate interface for Salesforce: *The Front Door to Salesforce:* Explore how Slack acts as your secure work OS, bringing together team members, agents, and apps into one seamless, multiplayer workspace. *Slackbot as Your AI Teammate:* Learn how Slackbot unlocks instant productivity directly inside open channels—grounded in business context with zero training required. *Slack Code & Multiplayer AI:* See how Slack code empowers anyone to build and ship in channels alongside leading AI agents from Anthropic, Cognition, and OpenAI. Learn more about what’s new with Slack and Salesforce: https://www.salesforce.com/slack Watch the full Slack Keynote: https://youtu.be/hWFSqUz1xkU _______ #Salesforce #AgenticCRM #AgenticEnterprise Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
10. 10. 2026
Trustpilot connects over a million businesses with tens of millions of consumers via trusted reviews & ratings globally — and they built the operating model to match that scale. To support that growth, Trustpilot consolidated five CRMs and deployed Agentforce Agent Sam, powered by Data 360, cutting case handling time by 45%. This is how Trustpilot is evolving into an Agentic Enterprise while continuing to build trust at scale. Watch more Customer Stories: https://www.salesforce.com/customer-stories/ See how Trustpilot unified its operations with the Headless Toolkit: https://youtu.be/p88FVbonqMw Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe --------- #Salesforce #AgenticCRM #AgenticEnterprise #AgenticAI #aitransformation #agentforce #CRM Learn more about Salesforce: https://www.salesforce.com Twitter: https://www.twitter.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Instagram: https://www.instagram.com/salesforce Facebook: https://www.facebook.com/salesforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
9. 10. 2026
For @bygroutguy their AI agent “Groutie” handles 3,000+ weekly emails — helping them scale from a one man van to a 200-person team. Watch more of their transformation story in the latest episode of This Month at Salesforce.
9. 10. 2026
Chess. Strategy. AI. ♟️ @FIDE_chess's first year at Dreamforce brought all three together. Chess puzzles. Creator showdowns. Executive matches. And a blindfolded finale with Grandmaster Sam Shankland. Behind the action, Agentforce summarized live moves and puzzle play, while Tableau powered the leaderboard. And we’re just getting started. We’re bringing real-time player rankings and AI-powered experiences to 800 million FIDE chess fans around the world. See what’s next → https://sforce.co/4e38ja7
9. 10. 2026

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