YouTube Salesforce

If you know every word in this video… please take a stretch break. 🧘‍♀️ Then check out our Spring ’26 #SalesforceRelease hub — explained by @Heike_Young.

4. 3. 2026

AI agents never sleep. CAIOs always keep up with Agentforce. SaaStr Chief AI Officer Amelia Lerutte shares how.

4. 3. 2026

Nonprofits are being asked to do more with less, but what if AI could help them scale their impact faster than ever? With the Salesforce Accelerator — Agents for Impact, organizations gain flexible funding, donated technology and expert support to deploy Agentforce AI. From expanding student opportunities to helping families build financial stability and supporting climate-resilient farming, see how nonprofits are turning bold missions into measurable real-world impact. *Why it matters:* As nonprofits face both staffing shortages and burnout, AI agents can augment their teams to offer more effective programs, helping to address some of the world’s greatest social and environmental challenges. • Agents are at the heart of this transformation, providing 24/7 support that enables nonprofits to address critical issues like natural disasters and economic stability — challenges that don’t stop when humans clock out. • Agents can autonomously manage tasks like donor engagement, fundraising, and logistics — from answering volunteer questions and scheduling shifts to drafting impact reports, as well as summarizing case notes and sending service referrals, enhancing nonprofits’ service to their communities. Learn more about Agentforce for Nonprofits: https://www.salesforce.com/nonprofit/artificial-intelligence/ #Salesforce #Agentforce #agenticai #nonprofitstorytelling #nonprofitwork #agenticenterprise #aiforgood Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

3. 3. 2026

Enter the era of the Revenue Architect. Join the Agentforce Sales live event to see how AI agents automate prospecting and research so your team can focus on what they do best: closing deals. We’ll dive into the real-world ROI realized by early adopters and share stories from peers who are using Agentforce Sales to scale 24/7. Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

3. 3. 2026

Discover agent lifecycle management (ALM) best practices: see how our internal teams use Sandboxes, Agentforce Testing Center, and Agentforce Vibes to securely build, test, and deploy AI agents. Learn more: https://www.salesforce.com/salesforce-on-salesforce/ #Salesforce #Agentforce #SalesforceOnSalesforce #CustomerZero Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

3. 3. 2026

Your Tech Director, powered by Agentforce.

3. 3. 2026

See how @salesforce uses Agentforce, Agentforce Service, and @Slackhq to deliver 24/7 self-service, boost agent productivity, and support 200,000+ customers with fast, trusted AI-powered support. What does it mean to be Customer Zero here at Salesforce? It means that we are at the forefront of all the incredible products and innovation that you see today. We are the first to test. We are the first to utilize these products and features internally to learn and understand what it how we can bring this product and these products to you when you get them in their in your hands. It means you can trust that these products are ready today for you and your enterprise. Learn more about what it means to be Customer Zero: https://www.salesforce.com/salesforce-on-salesforce/ #Salesforce #Agentforce #SalesforceOnSalesforce #CustomerZero #AgenticAI #AgenticEnterprise #BusinessTransformation Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

2. 3. 2026

Stop guessing, start growing. Learn how Salesforce transformed its marketing with data and AI agents to qualify leads, boost conversion, and streamline sales handoffs to create a frictionless funnel. Learn more: https://www.salesforce.com/salesforce-on-salesforce/ #Salesforce #Agentforce #SalesforceOnSalesforce #CustomerZero Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

27. 2. 2026

See how LIV Golf elevates fan engagement with Agentforce. By bringing together fan, player, sponsor, and operational data, LIV Golf can deliver real-time insights that matter. Fan Caddie, their AI agent built with Agentforce, provides access to real-time stats, player insights, and personalized experiences that keep fans engaged — whether they're at the course or watching from home. Learn more: https://www.salesforce.com/customerstories #Salesforce #Agentforce #CustomerStories Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

27. 2. 2026

Watch how @salesforce gets new Account Executives up to speed faster using Agentforce onboarding with Data360 for real account information, @slack for what to do next, and Sales Coach to guide them to their first wins. Learn more: https://www.salesforce.com/salesforce-on-salesforce/ *Additional Resources:* What is Data360 (formerly Data Cloud)? https://www.salesforce.com/data/ Explore other features in Slack: https://slack.com/features/ai Learn about Sales Coach: https://www.salesforce.com/sales/ai-sales-agent/ #Salesforce #Agentforce #SalesforceOnSalesforce #CustomerZero Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

26. 2. 2026

In this demo, we show you how to use Agentforce Observability to get a complete picture of agent performance and impact in your enterprise. Agentforce Observability provides the tools you need to ensure your AI agents are meeting deployment goals and delivering high-quality customer experiences. Whether you are a business leader looking at Agent Analytics or a builder diving into session reasoning and Agent Health Monitoring, this demo covers the essential features for AI agent optimization. Discover how to identify underperforming topics, troubleshoot agent reasoning, and react to live issues with near real-time alerts. What You’ll Learn: ✅ How to track agent performance against deployment goals using Agent Analytics. ✅ Ways to identify specific agents needing revision through Quality and Effectiveness metrics. ✅ How to use Insights to spot performance trends and underperforming topics. ✅ Techniques for troubleshooting agent behavior by revealing underlying reasoning and conversation paths. ✅ How to monitor live sessions and set health alerts with Agent Health Monitoring. Timestamps: 0:00 Introduction to Agentforce Observability 0:32 Tracking Goals with Agent Analytics 1:01 Measuring Agent Effectiveness and Quality 1:35 Using Insights to Identify Performance Trends 2:05 Analyzing Sessions, Intents, and Agent Reasoning 2:10 Troubleshooting with Voice Call Playback 2:35 Real-Time Agent Health Monitoring and Alerts 3:05 Building an Evolving Agentic Enterprise Resources & Links Learn more about Agentforce Observability: https://www.salesforce.com/agentforce/observability/ Learn what makes Agentforce different: https://www.agentforce.com Watch more Agentforce demos: https://youtube.com/playlist?list=PLnobS_RgN7JYy1nb5elNEExQFlIPa-2m_&si=bCdj5V-Aoh19lVlQ #Agentforce #Salesforce #AIAgents #AgentforceObservability #AIDemo #AgentPlatform #AgenticEnterprise Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

26. 2. 2026

Password resets. Collections calls. Card services. All handled by PenFed's AI agents on Agentforce. Which is your favorite agent – Penny, Max, or Wingman?

26. 2. 2026

Watch our live discussion discussion of Salesforce (NYSE: CRM) fourth quarter and fiscal year 2026 financial results with Chair & CEO Marc Benioff and COFO Robin Washington. Featuring stories from our customers: SharkNinja: https://www.salesforce.com/customer-stories/sharkninja/ Wyndham Hotels: https://www.salesforce.com/customer-stories/wyndham/ SaaStr: https://www.salesforce.com/events/webinars/ai-agents-for-startups/ Learn more about Salesforce: https://www.salesforce.com/ Learn about the Agentic Enterprise: https://www.salesforce.com/agentforce/ Meet the new Slackbot: https://slack.com/features/slackbot #Salesforce #Agentforce #Slackbot #Earnings #AI #CRM #DigitalTransformation Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

25. 2. 2026

The agentic revolution isn’t just coming. It’s here. Salesforce is leading the shift to the Agentic Enterprise, reimagining software to power a new digital workforce. By combining the scale of Agentforce with the human ingenuity of your team, businesses are seeing a transformational leap in productivity, comparable to the introduction of the internet or electricity. This is a moment of massive pivot. From expanding operating margins to delivering 19 trillion tokens to customers, the numbers prove that Salesforce Agentforce delivers immediate business value. Whether it’s through the Agentforce 360 platform or using Slack as the front door to AI engagement, we are building a system of agency that gives knowledge workers superpowers and drives customer success at a scale never before seen. *Resources & Links* Learn more about the Agentic Enterprise: https://www.salesforce.com/agentforce/ Meet the new Slackbot: https://slack.com/features/slackbot Watch the full Quarterly Earnings replay: https://www.youtube.com/live/5s_t8Jw3vNc?si=Ws0ftwmfG_4J4-MP Learn more about Salesforce: https://www.salesforce.com/ Subscribe for more Salesforce AI updates: http://bit.ly/SalesforceSubscribe #Salesforce #Agentforce #SalesforceAI #DigitalTransformation #CRM #AgenticAI #AgenticEnterprise #DigitalTransformation #DigitalRevolution #AgenticRevolution #EarningsCall Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

25. 2. 2026

Discover how Dreamforce turned flat 2024 registrations into record-breaking pipeline with Data Cloud and Agentforce, then doubled down in 2025 to fill every seat with the right attendees. Learn more: https://www.salesforce.com/salesforce-on-salesforce/ #Salesforce #Agentforce #SalesforceOnSalesforce #CustomerZero Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

25. 2. 2026