YouTube Daktela

Víte, kolik reálně ušetříte, když vaše zákaznická péče šlape jako hodinky? Přednáška Marka Hrice (Sales Director CZ/SK, Daktela) z DIGIFESTU 2025 vám v číslech a konkrétních příkladech ukáže, proč se vyplatí investovat do efektivní zákaznické péče. Dozvíte se: - po kolika špatných zkušenostech zákazníci opravdu odcházejí - jak velký vliv má lidský přístup a efektivita na opakované nákupy - kolik peněz můžete ušetřit automatizací a propojením komunikačních kanálů - proč firmy s vysokým NPS rostou 2,5× rychleji než konkurence Získejte praktické tipy, jak: ✅ zefektivnit váš tým, ✅ zlepšit zákaznickou zkušenost, ✅ ušetřit stovky tisíc ročně – i s malým týmem. 🎯 Zajímá vás bezplatný audit zákaznické péče? 👉 Kontaktujte nás na: daktela@daktela.com 📞 +420 226 211 245 🌐 www.daktela.com #customerexperience #zakaznickapodpora #AI #automatizace #Daktela #DIGIFEST #B2B #CX #callcentrum #efektivita #KdyzVamNaZakaznicichZalezi

30. 10. 2025

💬 Unify Your Business Communication – Fast, Efficient, and Simple! Discover how Daktela brings all your communication channels – phone, email, chat, and social media – into one intuitive platform. 📞 📧 🖥️ With our solution, you’ll benefit from: ✅ Streamlined processes ✅ No more lost messages ✅ Improved customer satisfaction Find out how your business can easily manage communication and focus on what truly matters. 🌐 Learn more about Daktela: https://daktela.com 👉 Subscribe for more tips on improving customer care!

30. 7. 2025

Simplify translations across your contact centre modules with Daktela Custom Translations! 🌐📝 In this brief Daktela Bitesize video, you'll learn how to: - Quickly translate modules like statuses, pauses, macros, and ticket categories - Efficiently manage translations for fields, call script fields, and form sections - Easily view and edit translations directly in a clear grid - Translate titles, descriptions, and predefined options in bulk - Track translation progress across multiple languages - Ensure seamless multilingual support and clarity across your communication channels with ease. 👉 Subscribe to Daktela for more quick tips #Daktela #CustomTranslations #MultilingualSupport #ContactCenter #CRM #Bitesize #Productivity

21. 5. 2025

Enhance your quality assurance process effortlessly with Daktela AI QA! In this quick Daktela Bitesize tutorial, you'll learn how to: - Automate QA reviews across calls, chats, and emails - Integrate AI QA seamlessly with your existing QA forms - Adjust and validate AI-generated reviews quickly - Set up and configure AI QA easily within your queue settings - Generate AI QA on-demand for any past or updated activities Improve your team's productivity, maintain consistent service quality, and save valuable review time with Daktela AI QA. 💡 Note: Requires Power Pack tokens; Smart Call Transcript required for call analysis. 👉 Subscribe to Daktela for more insights and updates. #Daktela #AIQA #QualityAssurance #ContactCenterAI #Automation #CRM #bitesize

6. 5. 2025

Unlock valuable insights instantly with Daktela’s powerful AI Topics! 🤖💬 In this concise Daktela Bitesize video, you'll discover how to: - Automatically summarize calls, chats, and emails - Extract key information using custom GPT prompts - Auto-fill activity statuses based on conversation content - Easily set up and manage AI Topics in your queue settings - Quickly review and analyse conversation data without reading full transcripts Whether you’re tracking customer issues, enhancing productivity, or simplifying reporting, AI Topics transforms customer interactions into clear, actionable data. 💡 Note: Requires Power Pack license; STT transcription needed for call analysis. 👉 Subscribe to Daktela for more tutorials and productivity hacks! #Daktela #AITopics #CustomerInsights #ContactCenterAI #CRM #Bitesize #Automation

28. 4. 2025

Take control of your communication channels with Daktela’s upgraded Blacklist feature! 🚫📞 In this short Daktela Bitesize video, we’ll walk you through how to: - Instantly ban contacts with the new Ban button - Manage blacklists across calls, SMS queues, and web chats - Set up and customise Blacklist Databases - View and edit bans directly from the CRM module - Apply bans automatically via queue settings Whether it’s spam, abusive behaviour, or contact management — Daktela makes it simple to maintain a smooth and professional communication flow. 💡 Available for users with CRM access and the latest queue settings enabled. 👉 Subscribe for more Daktela Bitesize tutorials and updates. #Daktela #BlacklistFeature #ContactCenter #SpamPrevention #CallCenterSoftware #CRM #Bitesize

11. 4. 2025

Discover how AI and human interaction can work together to transform business communication. In this three-part video, we explore the powerful role of AI in customer service, omnichannel communication and team support. 📹 Part 1: Using a Voicebot for First-Line Enquiries & Self-Service The journey begins when a customer contacts an insurance company to file a claim. An AI voicebot handles the initial interaction, collecting basic information and performing identity verification. This efficient, self-service step allows the customer to log their claim, saving time and enhancing satisfaction. 📹 Part 2: How AI Works with Omnichannel Communication In the second clip, we show how AI integrates with omnichannel communication. After an initial chat with the Voicebot, the customer requests to speak with a live agent. AI tools provide the agent with a call summary, ensuring no need for repetition. The agent then sends the customer their insurance documents via their preferred channel—seamlessly, using the same AI-driven system. 📹 Part 3: Using AI to Help & Support Your Team In the final clip, we demonstrate how AI helps your team work faster and smarter. From instant message translation and rephrasing to real-time quality assurance and sentiment analysis, AI tools provide insights into customer interactions. Transcripts include tone and sentiment analysis, helping teams understand customer emotions and service quality. Watch all three parts to see how AI can transform your customer interactions and team support! Arrange a demo and see how Daktela’s AI can transform your business: https://daktela.com/sales #AI #Voicebot #Omnichannel #CustomerService #TeamSupport #Automation #CX #CustomerExperience #AIinBusiness #Daktela #AIandHumans #DigitalTransformation #InsuranceAI

8. 4. 2025

Emelje magasabb szintre ügyfélkommunikációját a Daktela + WhatsApp segítségével! Íme, miért tökéletes megoldás az Ön vállalkozása számára: ✅ Fokozott hatékonyság – Kezelje az összes ügyfélinterakciót egy platformon, javítva a válaszidőket és csökkentve a költségeket. ✅ Jobb együttműködés – Biztosítsa, hogy egyetlen üzenet se vesszen el, a teljes csapat számára látható WhatsApp beszélgetésekkel. ✅ Ingyenes szoftver – Élvezze az ingyenes integrációt a Meta termékekkel, mint az Instagram és Facebook (beleértve a privát üzeneteket és bejegyzéseket) ugyanazon licensz alatt. ✅ Hivatalos WhatsApp technológiai partner – Zökkenőmentes integráció és fejlett funkciók a gördülékeny ügyfélkapcsolathoz. ✅ Tapasztalt szolgáltató – Segítünk beállítani az Ön WhatsApp Business fiókját, új számokat biztosítunk, vagy átvisszük a meglévőket. Készen áll átalakítani ügyfélszolgálatát? Vegye fel velünk a kapcsolatot még ma! 🚀 További információ: https://daktela.com/hu https://daktela.com/hu/what-is-whatsapp-business-and-how-does-it-work

4. 4. 2025

Want a secure way to share ticket information with your partners, vendors, or third-party users? Introducing the Daktela External Users Portal - completely free and simple to use! In this quick video, we'll walk you through: - How to set up External Users in Daktela. - Configuring access rights to ensure users only see relevant tickets. - Enabling secure two-way communication through external comments. - Improve collaboration and streamline your ticket management effortlessly with Daktela. Learn more and enhance your Customer and Employee Experience today! 🔗 Need more info? Visit our website or contact us directly—we're here to help

2. 4. 2025

Take your customer communication to the next level with Daktela + WhatsApp! Here’s why it’s the perfect solution for your business: ✅ Enhanced Efficiency – Manage all customer interactions in one platform, improving response times and reducing costs. ✅ Better Collaboration – Ensure no message gets lost with full team visibility on WhatsApp chats. ✅ Free Software – Enjoy free integration with Meta products like Instagram & Facebook (including DMs & posts) under the same license. ✅ Official WhatsApp Tech Partner – Seamless integration and advanced features for smooth customer interactions. ✅ Experienced Provider – We help set up your WhatsApp Business account, provide new numbers, or transfer existing ones. Ready to transform your customer service? Get in touch today! 🚀

26. 3. 2025

Nézze meg Héjja-Poszler Katalin, a Barion ügyfélszolgálati vezetőjének véleményét a Daktelával való együttműködésről! A Barion online fizetési megoldásokat kínáló cég több mint 15 országban van jelen, és jelenleg több mint 500 ezer regisztrált felhasználóval rendelkezik, ebből 17 ezer üzleti partner. Hatfős ügyfélszolgálati csapatuk többféle csatornán keresztül segíti felhasználóikat, a Daktela bevezetése pedig jelentősen javította szolgáltatásuk minőségét. Az új rendszer segítségével hatékonyabban tudják kezelni a különböző felhasználói csoportok igényeit, és a beépített tudásbázisnak köszönhetően gyorsabb és egységesebb lett az ügyintézés. #barion #ügyfélszolgálat #fizetésimegoldások #fintech #daktela Lájkolj minket a https://www.facebook.com/Daktela-Hungary-105447058103270 oldalon Kövessen minket a https://www.linkedin.com/company/daktela-hungary/ oldalon További információ: https://www.daktela.hu

26. 3. 2025

Security just got a major upgrade in Daktela! Here’s what’s new: - Two-Factor Authentication (2FA) – Enable it in My Profile and secure every login with an authentication app. - Login Attempt Protection – Too many failed logins? You’ll be locked out temporarily or need a password reset. - Active Session Control – See all logged-in devices and log out from any or all with a single click. Admins can also deactivate 2FA for users who lose access to their authentication app. With these updates, your Daktela Contact Centre is safer than ever! Stay secure and enable 2FA today. Need help? Get in touch! 🚀

24. 3. 2025

Ismerje meg vállalkozásunk által kínált megoldásokat. Bemutatjuk a Daktelát és gyakorlati alkalmazásait a mindennapi üzleti életben. Iratkozzon fel csatornánkra, hogy elsőként értesüljön a legújabb fejlesztéseinkről és ajánlatainkról! Daktela - Ahol az ügyfelek az elsők Lájkolj minket a / daktela-hungary-105447058103270 Kövessen minket a / daktela-hungary További információ: https://www.daktela.com/hu

24. 3. 2025

Take full control of your AI-powered communication with Custom GPT Prompts in Daktela’s Co-Pilot! ✨ Here’s how to set them up: - Create custom prompts in Access Settings - Choose an icon, name it, and describe how the text should transform - Test it with the microscope button before applying - Use it across web chats, emails, tickets, and more! Watch as we test a 'Gen Z' style prompt in web chat - it’s fast and fully customisable! 🔥 Combine custom prompts with other Co-Pilot functions to enhance responses, save time, and ensure top-notch communication. 🔗 Try it today and unlock endless possibilities - Get in touch for demo!

21. 3. 2025

With Daktela's AI CoPilot Rephrasing tool, your team has a personal writing assistant - just one click away! 🎯 See how AI Co-Pilot enhances communication across tickets, emails, chats, and more: - Make messages friendlier or more professional in seconds - Expand ideas, fix spelling errors, and refine tone - Effortlessly translate into any language - No usage limits—use it as much as you need! Empower your team with clear, professional, and effective communication. 📩 Get in touch to learn more or arrange a demo today!

21. 3. 2025