YouTube Daktela

Rýchlosť prvej odpovede, náklady na vyriešenie požiadavky a NPS patria medzi kľúčové ukazovatele, ktoré napovedia, ako efektívna je vaša zákaznícka podpora a či zákazníci váš e-shop odporučia ďalej. Keď ich máte pod kontrolou, dokážete nielen zlepšiť komunikáciu so zákazníkmi, ale aj šetriť čas, znižovať zbytočné náklady a robiť rozhodnutia na základe reálnych dát. Chcete sa dozvedieť viac? Vypočujte si celý podcast. 👇 https://www.youtube.com/watch?v=m1g_RZLLO0M&t=1393s

10. 4. 2026

Práve zákaznícka skúsenosť často rozhoduje o tom, či sa zákazník do e-shopu ešte vráti. Napriek tomu mnoho firiem stále vníma zákaznícku podporu len ako nevyhnutný náklad. Zákaznícky servis je pritom najčastejším miestom kontaktu zákazníka s e-shopom a zároveň priestorom, kde vzniká dôvera aj rozhodnutie o ďalšom nákupe. Zistite, prečo práve zákaznícky servis rozhoduje o opakovaných nákupoch 👇 https://www.youtube.com/watch?v=m1g_RZLLO0M

7. 4. 2026

AI dnes zvládne vyřešit zhruba 30 % zákaznické komunikace bez zásahu operátora. 🤖 Nejčastěji jde o opakující se dotazy, jako je stav zásilky, jednoduché požadavky nebo refundace. Právě díky tomu mohou firmy zrychlit podporu, snížit náklady a uvolnit operátorům ruce pro složitější případy. Zajímá vás, jak AI mění zákaznickou péči? Poslechněte si celý podcast 👇 https://www.youtube.com/watch?v=LD92mlXOnJk

3. 4. 2026

Takmer tretina zákazníkov pritom odchádza hneď po tej prvej. Český aj slovenský trh sú si v tomto veľmi podobné, zákazníci dnes jednoducho nedávajú firmám veľa druhých šancí. Ak sa problém nevyrieši rýchlo a kvalitne, pomoc hľadajú inde. Pozrite sa, ako môžete zlepšiť zákaznícku skúsenosť ešte skôr, než zákazník odíde 👇 https://daktela.com/cs/webinar-archive/efektivni-zakaznicka-podpora-webinar#webinar-form-kotva

31. 3. 2026

Ještě před pár lety stála implementace chatbota statisíce a měsíční provoz desítky tisíc. Dnes si ho může dovolit i menší firma. Trh se posunul, technologie dozrála a chatbot se stal běžnou součástí zákaznické podpory. Podívejte se, jak může automatizace pomoci i vaší zákaznické péči 👇 https://www.youtube.com/watch?v=LD92mlXOnJk

27. 3. 2026

Úspora 30 % na zákazníckej podpore? S Daktelou žiadny problém. Pozrite si celý náš webinár a zistite, ako zvýšiť efektivitu zákazníckej podpory bez navyšovania počtu agentov a znížiť pritom náklady o desať tisíce eur ročne. 🤑 Celý webinár nájdete na našom webe 👉 https://daktela.com/sk/webinar-archive/efektivna-starostlivost

24. 3. 2026

Are you already using Microsoft Teams? Now you can use it to run your entire customer service operation. Daktela for Microsoft Teams eliminates "app switching" by embedding a native CX platform right where your team already works. Watch our demo to see how easy it is to handle a phone call, check a customer's history, and send an SMS - all without leaving the Teams window. Key Benefits: ✅ Unified Workspace: One login, one interface. ✅ Context is King: See customer tickets and history instantly. ✅ AI-Powered: Boost productivity with smart routing and automation. ✅ Sync'd Presence: Your Teams status updates automatically when you're on a Daktela call. Stop switching between apps and start streamlining your customer experience.

26. 2. 2026

Salon Business Solutions (SBS), a premier UK haircare distributor, transitioned from fragmented communication to a unified omnichannel environment with Daktela. By streamlining operations, they supported a £4 million turnover and a 185% increase in premises capacity. Daktela provides the flexible, "fit-for-future" infrastructure needed to professionalise client communications. Carl Lowe, Managing Director of CloudFusion, explains how the Daktela platform supported SBS through a period of rapid growth, including a move to a new 10,000 square foot facility. As a Gamma Partner, Daktela integrates seamlessly, offering partners a credible alternative for clients with complex omnichannel requirements. CRM Personalisation: Unifying Prospect CRM with voice and social streams, allowing Gamma partners to provide a one pane of glass experience for their clients. Collaborative Support: Daktela works alongside partners to prove the concept and ensure a successful rollout. "What I like about Daktela is that they will not only work with you and understand the customer... they will also go away and prove the concept works for the customer at that stage too." - Carl Lowe, Managing Director at CloudFusion "Daktela has been a massive addition for us. It helps all out communications to directed to our customer service team in a very quick and efficient manner." - Nick Barnes, Director at Salon Business Solutions #GammaPartner #Daktela #CloudFusion #MSPEnablement #ChannelStrategy #CCaaS #OmnichannelGrowth #GammaEcosystem

2. 2. 2026

Víte, kolik reálně ušetříte, když vaše zákaznická péče šlape jako hodinky? Přednáška Marka Hrice (Sales Director CZ/SK, Daktela) z DIGIFESTU 2025 vám v číslech a konkrétních příkladech ukáže, proč se vyplatí investovat do efektivní zákaznické péče. Dozvíte se: - po kolika špatných zkušenostech zákazníci opravdu odcházejí - jak velký vliv má lidský přístup a efektivita na opakované nákupy - kolik peněz můžete ušetřit automatizací a propojením komunikačních kanálů - proč firmy s vysokým NPS rostou 2,5× rychleji než konkurence Získejte praktické tipy, jak: ✅ zefektivnit váš tým, ✅ zlepšit zákaznickou zkušenost, ✅ ušetřit stovky tisíc ročně – i s malým týmem. 🎯 Zajímá vás bezplatný audit zákaznické péče? 👉 Kontaktujte nás na: daktela@daktela.com 📞 +420 226 211 245 🌐 www.daktela.com #customerexperience #zakaznickapodpora #AI #automatizace #Daktela #DIGIFEST #B2B #CX #callcentrum #efektivita #KdyzVamNaZakaznicichZalezi

30. 10. 2025

💬 Unify Your Business Communication – Fast, Efficient, and Simple! Discover how Daktela brings all your communication channels – phone, email, chat, and social media – into one intuitive platform. 📞 📧 🖥️ With our solution, you’ll benefit from: ✅ Streamlined processes ✅ No more lost messages ✅ Improved customer satisfaction Find out how your business can easily manage communication and focus on what truly matters. 🌐 Learn more about Daktela: https://daktela.com 👉 Subscribe for more tips on improving customer care!

30. 7. 2025

Simplify translations across your contact centre modules with Daktela Custom Translations! 🌐📝 In this brief Daktela Bitesize video, you'll learn how to: - Quickly translate modules like statuses, pauses, macros, and ticket categories - Efficiently manage translations for fields, call script fields, and form sections - Easily view and edit translations directly in a clear grid - Translate titles, descriptions, and predefined options in bulk - Track translation progress across multiple languages - Ensure seamless multilingual support and clarity across your communication channels with ease. 👉 Subscribe to Daktela for more quick tips #Daktela #CustomTranslations #MultilingualSupport #ContactCenter #CRM #Bitesize #Productivity

21. 5. 2025

Enhance your quality assurance process effortlessly with Daktela AI QA! In this quick Daktela Bitesize tutorial, you'll learn how to: - Automate QA reviews across calls, chats, and emails - Integrate AI QA seamlessly with your existing QA forms - Adjust and validate AI-generated reviews quickly - Set up and configure AI QA easily within your queue settings - Generate AI QA on-demand for any past or updated activities Improve your team's productivity, maintain consistent service quality, and save valuable review time with Daktela AI QA. 💡 Note: Requires Power Pack tokens; Smart Call Transcript required for call analysis. 👉 Subscribe to Daktela for more insights and updates. #Daktela #AIQA #QualityAssurance #ContactCenterAI #Automation #CRM #bitesize

6. 5. 2025

Unlock valuable insights instantly with Daktela’s powerful AI Topics! 🤖💬 In this concise Daktela Bitesize video, you'll discover how to: - Automatically summarize calls, chats, and emails - Extract key information using custom GPT prompts - Auto-fill activity statuses based on conversation content - Easily set up and manage AI Topics in your queue settings - Quickly review and analyse conversation data without reading full transcripts Whether you’re tracking customer issues, enhancing productivity, or simplifying reporting, AI Topics transforms customer interactions into clear, actionable data. 💡 Note: Requires Power Pack license; STT transcription needed for call analysis. 👉 Subscribe to Daktela for more tutorials and productivity hacks! #Daktela #AITopics #CustomerInsights #ContactCenterAI #CRM #Bitesize #Automation

28. 4. 2025

Take control of your communication channels with Daktela’s upgraded Blacklist feature! 🚫📞 In this short Daktela Bitesize video, we’ll walk you through how to: - Instantly ban contacts with the new Ban button - Manage blacklists across calls, SMS queues, and web chats - Set up and customise Blacklist Databases - View and edit bans directly from the CRM module - Apply bans automatically via queue settings Whether it’s spam, abusive behaviour, or contact management — Daktela makes it simple to maintain a smooth and professional communication flow. 💡 Available for users with CRM access and the latest queue settings enabled. 👉 Subscribe for more Daktela Bitesize tutorials and updates. #Daktela #BlacklistFeature #ContactCenter #SpamPrevention #CallCenterSoftware #CRM #Bitesize

11. 4. 2025

Discover how AI and human interaction can work together to transform business communication. In this three-part video, we explore the powerful role of AI in customer service, omnichannel communication and team support. 📹 Part 1: Using a Voicebot for First-Line Enquiries & Self-Service The journey begins when a customer contacts an insurance company to file a claim. An AI voicebot handles the initial interaction, collecting basic information and performing identity verification. This efficient, self-service step allows the customer to log their claim, saving time and enhancing satisfaction. 📹 Part 2: How AI Works with Omnichannel Communication In the second clip, we show how AI integrates with omnichannel communication. After an initial chat with the Voicebot, the customer requests to speak with a live agent. AI tools provide the agent with a call summary, ensuring no need for repetition. The agent then sends the customer their insurance documents via their preferred channel—seamlessly, using the same AI-driven system. 📹 Part 3: Using AI to Help & Support Your Team In the final clip, we demonstrate how AI helps your team work faster and smarter. From instant message translation and rephrasing to real-time quality assurance and sentiment analysis, AI tools provide insights into customer interactions. Transcripts include tone and sentiment analysis, helping teams understand customer emotions and service quality. Watch all three parts to see how AI can transform your customer interactions and team support! Arrange a demo and see how Daktela’s AI can transform your business: https://daktela.com/sales #AI #Voicebot #Omnichannel #CustomerService #TeamSupport #Automation #CX #CustomerExperience #AIinBusiness #Daktela #AIandHumans #DigitalTransformation #InsuranceAI

8. 4. 2025